Onsite Training

On-Site Customized Workshops & Full-Day, Half-Day Courses for 9-1-1, Public Safety & Law Enforcement

Build a stronger culture while protecting performance under pressure. We deliver on-site training designed for PSAPs, dispatch, public safety teams, and law enforcement units—so your people communicate better, recognize stress sooner, reduce conflict-related stress, and show up with more consistency on shift. These workshops are practical, relatable, and built for the realities of public safety professionals.

Learning Objectives

Review Leadership skills by example, as shown in the workplace.
Mentoring Supervisors in the Workplace
Emotional Strength & Community
Recognizing stress in yourself & others
Personal Development: notice improvement in the most unlikely individuals.
Reveal life application techniques, healthy lifestyles & hobbies.
Encourage character-based communications, discretion, and honor.

Explore Our Courses

COMMUNICATIONS WITH PURPOSE

4HR, 6HR, 8HR, Keynote

This course focuses on staffing retention and professional communications and personal development in PSAPs & Comm Centers. Attendees learn how to work & collaborate as a team, notice stress in themselves and others, the importance of peer support, leadership by example, and individual accountability & career purpose. They will practice real world examples in character-based communications and Goal Setting. Extended courses include social media best practices, time management, workplace wellness. Goal: Setting both personal and professional goals, career path thinking, and communication tips between shifts, individuals, and management …that serve to inspire & improve 9-1-1 call taker coping skills, morale and problem-solving skills.

CHARACTER IN CRISIS

4HR 6HR 8HR

This course targets high priority behavior challenges that often occur during and after critical incidents and teaches how to thrive while coping with continuous situational stress. Based on the Six Pillars of Character, this course motivates telecommunicators to own their positive approach, quality response & self-controlled reactions. The community you serve will never stop surprising you. Where you thought there would be no resistance post crisis, you are faced with managing incredible Supervisor upset; where you thought it would be hard, it gets easier if trained to encourage individual willingness and support adjustments. Goal: Strengthens comm center leadership character traits and soft skills, tapping into during crisis and after.

CHANGE MANAGEMENT

2HR 4HR 8HR

Preparing your PSAP teams for the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just processes, policies & tactical components…they need to learn about people. In this course, learn how to master the human side of PSAP changes. Train on the benefits of change, encouragement, consequences, acceptance, and goal-oriented communications.

HIRE & INSPIRE

2HR 4HR 6HR

Let us help you with Staff Retention strategies. Too often, new hires are treated as if they haven’t paid their dues. Others fall back into complacency or “drain out”. This course not only focuses on hiring for career development, but teaches coaching, interview skills, brand management, interviewing within agencies, career path planning, and tips for inspiring all staff to THRIVE, even when we are trying to do more with less.

ESSENTIALS IN COMMUNICATIONS

4HR 8HR KEYNOTE

Based on goal components of CWP course, Essentials drives personal accountability in Two Part Series:

PART 1: This course leaves 9-1-1 Telecommunicators, Dispatchers and Supervisors with soft skills and resources to improve and manage ongoing Situational Stress and reduce the long-term impacts of crisis related tension while developing a rewarding, thriving career in Public Safety.

✓ Health & Wellness

✓ Leadership Best Practices at any level that serve to reduce bickering & negativity

✓ Coaching vs discipline; Peer support tips & techniques

✓ Improving breathing, emotional strength and coping skills

✓ Elevating shift morale using character-based communications

PART 2: When stress and wellness is managed, professionalism improves. This course provides the skills and training for telecommunicators and dispatchers to use in planning a rewarding career path in any tenure, new hire to senior veterans.

✓ Understanding, learning, and appreciating multigenerational behaviors and communications

✓ Preparing each other for achieving desired promotions, certifications, and education

✓ Planning long term Career Path goals, branding & reputation management

The goal of this series is to support a healthy and stable work environment through individual improvement, encouraging 100% presence at the positions and Quality of Service on the phone and radio for the community that you serve.